About Us This web site is owned and operated by English Handmade Knives who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
English Handmade Knives
[Woodside] [St. Andrews Road] [Littlestone] [New Romney] [TN28 8RB] [United Kingdom]
Phone: +44 [7377 937413)]
Fax:
Email: [sales@english-handmade-knives.co.uk]
VAT No. 396609112


Company number: 1846026

Your Agreement with English Handmade Knives

Please read these Terms & Conditions carefully before making a purchase with us. If you have any questions about them please do not hesitate to contact us.

SALE OF SHARP OBJECTS
We do not supply knives, knife blades, edge tools to persons under 18 years of age. If purchasing, please state your date of birth to confirm that you are over 18 years of age to comply with the Offensive Weapons Act 1996. These items cannot be paid for by Postal Orders or cash, and if we are in doubt as to your age we will ask you to provide physical evidence. If proof cannot be provided your money will be returned minus any administration charges.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept PayPal Credit Card Payments payments only.

We can ONLY accept your Order when you supply us with a landline telephone or Mobile number. Withheld numbers are not acceptable.

All credit and debit card payments can only be taken via PayPal through our website. All of these payments are subject to the terms and conditions set out by PayPal. No credit or debit card details including numbers are stored by us.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Please Note: 24 Hour Delivery: (not including Saturday, Sunday or Bank Holidays additional £4.00 (£8.00 Total, UK Mainland ONLY)

ESSENTIAL INFORMATION

UK CARRIAGE CHARGES.
Postal & carrier charges continue to increase but for the time being we will retain our UK Mainland carriage & packing charge at £4.00, no matter how large or small. This is below what it actually costs to process, pack & despatch each order. However for heavy & oversize orders we may contact you and ask for additional payment, especially to the Scottish Highlands, Northern Ireland & all other UK islands, we have had to add a surcharge, this will be at cost & you will be advised prior to shipment.
Delivery Schedule Your Order is despatched wherever possible within 48 hours. Delivery time: normally 7 - 10 working days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

PLEASE NOTE: We can only deliver goods to the PayPal address provided and we cannot send goods to PO Box numbers, nor to education addresses.
Back Orders If we have to make a knife to order then this may take between 4-10 weeks, other items not in stock, providing they have not been discontinued, will be placed on back order and you will be advised when the products are despatched.
Tax Charges The costs advertised or stated in our shop include VAT at the prevailing rate.
Credit Card Security All credit and debit card payments can only be taken via PayPal through our website. All of these payments are subject to the terms and conditions set out by PayPal. No credit or debit card details including numbers are stored by us.
Guarantee All of our products come with a 14 day limited liability guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 7377 937413 (International +44 [7377 937413]) or write to us at Woodside St. Andrews Road Littlestone, New Romney Kent TN28 8RB United Kingdom
Privacy Policy English Handmade Knives do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy RETURN INSTRUCTIONS.
If you are not satisfied with your purchase & wish to return the goods to us, the return must take place within 14 days of receipt of your order.
Goods must be returned unused, in and with all of the original packaging. We would suggest you return the item via your local Post Office using the cheapest method available, ensuring that you obtain a receipt or tracking number of the postage at the time of despatch.

PLEASE NOTE: We do not pay return postage.
Your refund will be made through PayPal minus any administration charges (3%).
Remittance Terms Payment before postage